I completely agree with you Raissa on this very important point.
This is something I have noticed before, the way We (players) talk to you (Staff members) sometimes is not in the appropriate manner. But I have noticed too, the way You (staff) talk to us (players) isn't the best one either.
What do I mean by this?
-Sometimes Staff Members troll people.
-Sometimes Staff Members don't bother to answer posts.
-Sometimes Staff Members are rude/sarcastic.
*I don't have to give examples, we know this is true.
I know this is a game. I know staff members are normal people like us. But you have to understand this game is a Service you are providing; and, whether you like it or not, we are your Clients. Which is why I make the suggestion communication between Staff Members and Players should stay formal, in other words, remain polite at all times.
Why?
It's like going to a Walmart (in America) or Aldi (in Europe) and ask a member of Staff where to find a particular item and being given a cocky, rude or sarcastic response in return or even worse, being ignored.
I know you (Staff Members) have friends, which is a total different situation. With them, Staff members can talk the way they want.
My opinion.
Thanks.
P.S.: is there a way to make another Lottery, restricting players who have already won to participate? Thanks again.
Look, I nowhere said that we aren't mean for you (players, ofc not all), I admit we are mean, but it does have a reason - we talk to you the way you talk to us and vice versa, that's the stupid circle that closes and has no end.
Indeed, staff is trolling people, but there's the opposite as well
some of us don't have anything against as well as some players don't. There's always a way to tell a trolling staff member to stop, because you don't like it / it annoys you / you don't have mood - If you see some staff member trolling, killing people in pvp, including you, just don't come for a while or stay inside pz zone.
Staff sometimes doesn't bother to answer posts, because there are some reasons
- There was already the same or similar post that was answered and doing it again is pointless, that's why there's the search bar.
- We aren't sure what we should really answer and we keep it open until we think of it
- We are busy with other things and entering forum just to answer more important stuff
- We don't answer, because we don't want players to abuse of it (ex. rebalance) or we can just change our mind yet.
- Other reasons (like we already spoke with player in game or talking to some players is seriously like talking to a wall, so sometimes it's just pointless, for example a guy who gets killed cus of telling others that they can buy in game things for real money or another that is being asked to stay in a safe place for a while, because something dangerous may kill him, but his curiosity makes him go downstairs then die)
Staff members are rude and sarcastic the same way as players are to us, as I said before.
Do not call yourself a client, we don't really like it. You are donating to keep the game alive (hosting, proxies, vpn, vps, domain,
sprites, that cost a lot of money). We treat it as hobby and something we used to enjoy, not like a business. And as I said, due to the situation that is around here, we aren't enjoying it anymore, so we just stopped to care if we lose players or not. I don't know how to explain it well... We are being indifferent - if players play and keep being this way, we will keep with stress and anger that you are giving us. If we lose players... well, that's bad, but we won't be stressed everyday, full of anger because of people's words. After all we care of what you say, sometimes too much.
So just that... if you want us to motivate you to play, please, don't dismotivate us with your words. There are many other ways to tell us what mistake we have done. Don't complain for something before knowing its mechanics.
If you want us to be treating you well - do the same and I guess we can keep building the game together, players and staff.
Ps. formal way is stupid - imo, that's a game, not a school, not a company or w/e. We are the same people like you, so we can talk normally, with respect to one another.
Ps2. I don't know, depends on Hohenheim. We can eventually make manual lottery (adding players manually) if you (players) agree that cheaters who will try to join again will be banned for 3 months, cause it takes much more time.
@Demz Sure, tutors know that I'm often trolling, so they just fell. But of course I didn't give platinum 7 other positions of the missing basins, which you wouldn't find and consequently wouldn't have new spawn.
Oh well, but nothing else to expect from you, I have just explained some points, that we'd like people to understand, not by force. Have a nice day