First of all, I got nothing against any of you 2(Doritos and Hohenheim) or against any staff member since my case was closed long time ago, I am just defending my friend.
"HELP CHANNEL
In this channel, feel free to ask questions concerning client controls, general game play, use of accounts and the official homepage.
In-depth questions about the content of the game will not be answered.
Any kind of spoil (info about quests, items, locations, prices, etc.) or chat is not allowed.
As well as the above chats, capslock is not allowed.
Remember that only English is allowed in help channel.
Remember, do not send any link that is not the Official Website/forum on help channel."
According to help channel rules he broke 2 of the rules. Still, a mute would be enough I think.
Rule number 8:
"8. Disrespect towards Staff Members
Severe disrespect towards a staff member may result in forced disconnection,
mute or banishment, depending on how serious the disrespect is."
Just because he insulted a staff member he got deleted but when Kodokan and Bosnian got insulted about their religion (what can be considered racism too), nothing happened and the only thing you guys said was "Use ignore function". The staff member that got insulted could have used the ignore function too, right? There are no rules for default channel or private messages which was the way used to insult the staff member.
He didn't even said those words correctly because he was drugged.
Imo its time for you guys to create rules for default channel.