[Support] Client does not download files after new update

[jansza]

Hello,
So today there was some new content added or something, and after downloading files the client showed an alert that it will restart after 5 seconds. Upon restarting (which had to be done manually as the client wasn't restarting itself) nothing happened and client was trying to download files again and it was an endless loop. So I redownloaded the client and there were 2 issues:
1. I was unable to extract the client uzing the provided .exe extractor(There was a bunch of files that couldn't extract for some reason because of access denied, and yes I tried launching the extractor as Admin) and had to use WinRar.
1.1 The issue with access denied happened with both versions (The one download from mediafire and the one downloaded from PA site)
2. After succesfull unziping using WinRar the client was able to launch, and upon launching it got stuck on downloading 1/10 files and it kept downloading the 1/10 files for 45 minutes after i gave up and killed the process

Notes:
Network usage at launch of the client was about 3-4.5 Mb/s and after around 1 minute went down to 0.5Mb/s and just sat there with the endless download loop.
Tried checking the download through proxies option but it didn't do anything.
Nothing unusual was spotted using wireshark.
The process icon in task manager was randomly dissapearing and appearing again, which may indicate that due to some bug the program is looping endlessly and kinda restarting or something.
The CPU usage was constant at 33% during the whole time client was launched.



EDIT:
I was not able to reproduce this problem on a second PC.

Cheers,
Lord Gallux

 

[stin stauer]

Smth similar happened with me, the game didn't update, so I had to download the game again from the site and it worked then

 

[Juangutierrez]

that's normal?

 

[Simpsomp]

Yes

 

[Juangutierrez]

Yes

 

[kevin1210]

Help to enter PAd

Hiho friends of Pad <3

Someone can help me please?
I can't play since upload files, it's not load :/

 

[kevin1210]

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[kevin1210]

??
No one of staff can help? 1 day wtht reaply.

 

[Lord Sqnik]

??
No one of staff can help? 1 day wtht reaply.

You try open client as admin?

 

[kevin1210]

yeeep Sqn, nothing happened :/

This not load at least the first bar of 712.
like in print, this load till 97% and back 0%, but not load bar 1 or 2 or 3...
Just stay in 1

 

[kevin1210]

i think i found my problem, think it's here:

https://imgur.com/K4HMxwI

 

[kevin1210]

Haven't no one of staff that can help me please?
2 days waiting for help and nothing!
Can't send message in discord, why really idk!

Haven't plp's of staff online per day here???!!!
I lost 2 days of vip, and really no one will pay me back sure??

At least help me to back for game please :/

 

[Raissa]

1. Set download via proxy.
if doesn't help:
Check if your firewall doesn't block download by pa client
check if u have enough space on hd
Check if you are running client as admin

 

[kevin1210]

Can try to help me please Raissa?
How can i do this steps?

Yeep i'm using administrador to open client

 

[kevin1210]

https://imgur.com/qYBka1b

 

[kevin1210]

Wowwwwwwwwwww Raissaaaaa <3
Finally, after 2 days trying, after lose 2 last days vip, IT'S LOADING!!!!!!!!!!!!!!!!!!!!!!!!!!! <3
10/712 Thanks wt my heart Rai <3

And wtfc i did i really dknw :/ ^^

 

[kevin1210]

Raissa, till not works :/
Loaded 712 files but!

https://imgur.com/ZFnYCBZ

 

[kevin1210]

https://imgur.com/363AwGW

Enter, but it's crashed :/

 

[Jano]

https://www.dropbox.com/s/97lbu058amhg3t0/PA Modern 11.0.7.rar?dl=0

replace on your updated client

 

[kevin1210]

it's crashed till, i just load 4 bars when open client and crash client after, before was entering, now, nothing kkkkk