If you want to contact them quickly, I recommend that you talk to them through discord. at any time of the day there is always someone on the active staff either Cm or Admin, especially Sting He always responds quickly xD (Link in case you are not on discord: discord.com/invite/JgJCA3V)
You're crazy, that's fine with big shinys, some can't even be seen with so many that appear, for the small bushes in which only Noibat appears, they could add sh vullaby and karrablast, but more big shinys, na it takes the fun out of it